Technical problems

Owned by Dennis Speet [Administrator] (Unlicensed)
Last updated: Sept 07, 2015
1 min read

In case you have technical problems with the Association Database, please try the following:

  1. Refresh the page
  2. Refresh the cache
  3. Read the article: Types of browsers supported and make sure that you have the lastest browser installed on your computer.
  4. Try a different browser
  5. Test if the problem occurs on other computers as well

  6. Try with inprivate mode under Chrome or Internet Explorer (Ctrl + Shift + P) and see if this works. Google: How to browse in Private mode?

  7. Create a log:

    - Open Internet Explorer
    - Go to My ICCA
    - Push F12 - The developer dashboard pops up
    - Select network
    - Push the play button
    - In My ICCA, open the Association Database Dashboard and try to start a search.
    - Press the Play button again to stop recording
    - Push the disk icon in the developer dashboard (next to the red stop button) and save the trace file
    - Mail the trace file to dennis.s@iccaworld.org