Export/Print problems: Enable pop-ups in your browser

Owned by Dennis Speet [Administrator] (Unlicensed)
Last updated: May 28, 2020 by Willy Cortus (Unlicensed)
2 min read

Problem

I cannot print or export: the systems seems to be 'hanging'.

Solution

Enable Pop-ups in your browser. If you're unable to print or export your selection, your browser may be configured to block all pop-up windows. While this is a great way to prevent unwanted pop-ups while browsing the web, it can interfere with legitimate pop-up functions in applications like the Association Database. Below, you'll find information about pop-ups for some popular browsers. But, because browser's are updated frequently, it maybe be best to view your browser's help pages for the most up-to-date information on how to enable pop-ups.

Firefox
In Firefox, you can add specific websites to an allowed or exceptions list. Once you add a site to this list, pop-ups from that site are always visible. Mozilla's support pages show you how to manage pop-up blocker settings in Firefox.

Chrome
Similar to Firefox, in Chrome you can add specific sites to an allowed list so pop-ups for that site always appear. For more information on how to manage pop-up settings in Chrome, have a look at Google's support documentation.

Safari

If you've enabled Safari's pop-up blocker, you can still view your campaign's Popup Preview as expected. Safari's pop-up blocker doesn't block pop-ups from opening if you've clicked on a button or link on a web page.

Internet Explorer
Microsoft's FAQ shows you how to turn Internet Explorer's pop-up blocker on and off. Choose your browser version from the drop-down menu on the upper right.


It could also be that your result is too large. Please note that you can export up to 500 profiles at a time.


Export problem: Cannot open the exported file

Created by 
Dennis Speet [Administrator] (Unlicensed)
Last updated Jan 31, 2017
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In some Microsoft Office/Windows versions, you can no longer open the export file directly from your browser.
In order to view the exported file, the user needs to save the file first, and open it from MS Excel. 

The problem may occur in the following Office/Windows versions:

  • Office 365/windows 10
  • Office 2013 and upgrading to windows 7,8,10
  • any office upgrade.

See Microsoft Community and  Microsoft Office Support websites for solutions.